🚚 Shipping & Delivery Policy

 

A2Z Therapy Solutions

At A2Z Therapy Solutions, we aim to make your shopping experience as smooth and reliable as possible. This policy outlines our standard shipping and delivery process for all online orders.

 

🕒 Order Processing Times

All orders are processed within 2–3 business days.
Once dispatched, you’ll receive an email confirmation with your tracking details.

Please note: During busy periods, processing times may be slightly extended.

 

📦 Delivery Timeframes

Typical delivery times across Australia are:

• Metro areas: 5–10 business days
• Regional & remote areas: 10–14 business days

Some products may be shipped directly from our supplier warehouses. As a result, you may receive items in separate parcels.

 

💰 Shipping Fees

Shipping costs are calculated at checkout based on item size, weight, and delivery location.
Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.

 

🔍 Tracking Your Order

You’ll receive a tracking link via email once your order is shipped.
Use this link to monitor your parcel’s delivery progress.

 

⚠️ Delays

Delivery times may occasionally be affected by factors beyond our control, such as:

• Courier or postal service delays
• Public holidays
• Extreme weather events
• We’ll communicate promptly if your order is impacted.

📭 Lost or Damaged Parcels

If your parcel hasn’t arrived within the expected timeframe, or arrives damaged:
Contact us at hello@a2ztherapysolutions.com.au
Include your order number and photos (if applicable).
We’ll liaise with the courier to resolve the issue as quickly as possible.

 

🌏 Shipping Area

We currently ship Australia-wide.
International shipping is not yet available.

 

🧾 Contact Us

If you have questions about your order or delivery, please contact our team:
📧 Email: hello@a2ztherapysolutions.com.au
📞 Phone: +61 400 123 456